Crisis Hotlines

Monroe County, Liberty Resources and Syracuse Behavioral Health: To assist individuals and families with accessing local treatment and support services

Family Support Navigator: 1-855-778-1200

Peer Advocate for Individuals: 1-855-778-1300

New Yorkers struggling with an addiction, or whose loved ones are struggling, can find help and hope by calling the state's toll-free, 24-hour, 7-day-a-week HOPEline:

1-877-8-HOPENY (1-877-846-7369) or by texting HOPENY (Short Code 467369)

Substance Abuse and Mental Health Services Administration:

National Hotline: 1-800-662-HELP (4357) / TTY: 1-800-487-4889

24-hour free and confidential treatment referral and information in English and Spanish

Suicide Prevention Lifeline:

1-800-273-TALK (8255)   TTY: 1-800-799-4889


24-hour, toll-free, confidential suicide prevention hotline available to anyone in suicidal crisis or emotional distress. Your call is routed to the nearest crisis center in the national network of more than 150 crisis centers.

Veteran's Crisis Line:

Connects veterans in crisis with qualified, caring Department of Veterans Affairs responders through a confidential, toll-free hotline, online chat, or text.

Hotline: 1-800-273-TALK (8255) / TTY: 1-800-799-4889